All Messages sent by Customer using K-Matrix eM shall comply with the followings:
All Messages sent out shall comply with all relevant Laws of Hong Kong, including but not limited to section 174 of the Securities and Futures Ordinance, the Unsolicited Electronic Messages Ordinances and Part VI A of the Personal Data (Privacy) Ordinance. All contents of Messages shall not violate any generally accepted code of practice.
Email Messages shall originate from a valid “From Email Address” managed by Customer.
Customer’s company name shall be clearly shown.
Unsubscribe option shall be clearly visible (K-Matrix eM will append an unsubscribe link to the email).
Customer shall take appropriate actions on unsubscribe requests within 10 calendar days. An unsubscribed email address or SMS contact should not receive any further Messages.
Customer shall maintain a record of all unsubscribe requests, including the day of removal from the subscription list.Customer shall provide us a copy of records upon request.